Assurant robbed me for my money.

Came over to Tmobile from Sprint, so not sure WTH Assurant is, but paid for insurance for 2 years, screen cracks and I can tell it just a matter of time before I lose all visuals. I file claim, pay another 100$, and within minutes I get confirmation that new phone is on its way. I am pleased. Next day, email that phone out of stock and will email when it comes in. Week later I email and call, bo response. A few weeks later, my screen is definitely working hard to stay together, but it's days are numbered. I email and call, again, no response. 5 weeks later, it is now gone. I email that after all the money I have spent, I now have no phone and they refuse to treat me like a customer worthy of responding to, so I will be removing myself as customer of both them and Tmobile. Lo and behold, next day I get an email that, surprise, the phone is magically back in stock and will be sent within a week. So, I guess I am now working in their warehouse, because I will not accept that it came I  on the same night I threatened to leave. I was probably paying for protection plan while I was waiting those 5 weeks as well. They strung me along. They did not treat me like a customer they cared to keep, and as far as I'm concerned they have stolen my money and would have continued to steal it if I hadnt threatened to leave. I will get my replacement eventually and live without a phone for probably another 2 weeks because of their ineptitude to run a business that keeps track of their inventory, I will cancel any plan I have with them for insurance, and will definitely be looking at switching carriers. If this is the insurance company they have saddled up with, then what other choices are they making that are detrimental to their customers.