Forum Discussion
Assurant will not let me get my screen repaired
I have a Samsung S20 FE 5G & I cracked the glass but not the screen, I went to file a claim & Assurant won't give me the option to have my phone repaired at the CPR store in town even though they said they could if I had my claim code. The difference is a New Phone at $99 deductible or repair the screen at $29, of course they want me to replace my phone but I have tons of music on my phone I don't want to lose & why can't I just get it repaired? They have given me the run around whe calling saying there's not a center in my area & then when I said there is they said they cannot fix my model, even though the store told me they can.
So I went into the T-Mobile store today to upgrade my sons device and they mentioned to me that they wouldn't recommend that because all prices are dropping once the 16 gets released in about two weeks. My son has an iPhone 11 by the way. I've been told by several people that the trading value is only about two to $300.
up until this morning, I had no idea that the insurance company through T-Mobile offered $29 screen repair. I was told that to gentleman and the T-Mobile store when you're trying to file your claim online, they don't even give you this option by the way… Try to, inform customer service that there is this option they try to ignore you as they don't understand.
After I explained to her the entire situation, including the $29 screen repair… She simply ignored me and told me that she was going to afford to the automated payment line to pay my $99 deductible. No ma'am!! Give me the $29 screen repair option that you advertise…. Am I not speaking English?
Of course, I was a lot nicer than this. So she didn't prompted to say that she isn't seeing that option and then somehow a few minutes later was able to find it. 45 minutes away to get my screen repaired and I hope they do it correctly. I noticed on this thread it stated that CPR was owned by Sharon and there's one literally 10 minutes from my house, but for some reason I couldn't go to that one.
This company is truly getting over on T-Mobile customers, and it’s sad!
