Forum Discussion
Bait and Switch - Trade in SCAM
Why? I traded my 3 phones for the free phone promo last Aug. Thinking my 3 devices will be almost free. I called customer service right away when they charged me $20 something for each phone monthly...
I had this same issue happen back in October 2022. I traded in 3 iPhones and was told at I would receive an 800$ credit "Promotion" for each iphone when upgrading to the iphone 14. After 2 bill cycles passed, I was not receiving the bill credits. I called into 611 (December 2022) and I talked with a supervisor who said it was a problem with the promo and that he had fixed it! The following day, I received a follow-up call from another supervisor apologizing and again was told it was a mistake on T-Mobiles end that they would adjust my bill and apply the promotions. The supervisor informed me that it would take 2-3 more bill cycles for me to see the promotion credits on my bill. Well here we are 6 months later with no adjustments and not bill credits.
And here comes the bait and switch:
‘I called into 611 today (May 4, 2023) to inquire about why I was not receiving the bill three $800 bill credits and was told that my plan was not eligible for the promotion and there is nothing they can do.
To say the least, I AM PISSED!
YOU HAVE BEEN WARNED…. T-MOBILE SCAMS THEIR LOYAL CUSTOMERS.
T-Mobile is a company without integrity and honesty to their Loyal Customers of 22 years.
