Why? I traded my 3 phones for the free phone promo last Aug. Thinking my 3 devices will be almost free. I called customer service right away when they charged me $20 something for each phone monthly to complain. Customer assured me that they will fix the problem and rest assured that no monthly devices fee will be charged moving forward. It happenned again a month after then same promises then another month again...and every month I call ( about 8 months with more than 8 rep that I talked with same promises) What shall I do now? I am tired of calling and to waste my time. How can I file a complaint?

I was promised an $800 credit per line without turning in my old iPhone. I got nothing. Very upset with this bait and switch tactic.

I suggest filing a claim with the Better Business Bureau.

I just had the same thing happen! I have it in writing from multiple reps that as a new customer my new iPhone 13 would be free. After the fact, they are now telling me that I only get $400 off! They say nothing they can do, even though a supervisor said it was a problem with the promo and that she had fixed it! Had I known TMobile was a company without integrity and honesty, I never would have switched!

I was upgrading my phones, checked on the app, it said my phone was worth $800. Went to the store the next day, showed them the screen, he said yep. Did the deal, signed for them taking my phones, or so I thought, when I was actually signed a contract to pay $31 extra month on my phones. They never said anything to me that to get the $800 I would have to add a line. Started calling within a couple of days when I had another issue about getting an Apple Watch that I was told was $199 and I would own the watch, he rang it up, nope $365. I said keep it. Called and found out I was only getting the $400 trade in value. Explained to that rep, he said I will fix it, it will take a few days, I will call you back, surprise no call and no change. Talked to a supervisor after a tower outage had me without service for over a week at my house. Got $50 credit and told my bill would be over $200, explained it again and she said that I would have to add a line, I said no one to add a line for, and explained to her the situation, she checked came back said my bill would be $113 for this month and $170 after my accessories were paid off, nothing about having to turn in a device or make monthly payments. Called another supervisor 2 weeks ago, told her everything and was told she would pull the calls and listen, she called me today to tell me she found the calls but since the rep told me about having to add a line there was nothing for me to do. I said tell me in there where she said I had monthly payments, she couldn't, I said did you hear her tell me at the end of the conversation that my bill was 113 for this month and after accessory payoff it would be 170? She danced around it. I told her well great I am stuck for 2 years, so congratulations you win, but I will NEVER. EVER give your company a positive review, don't even send me the survey and I hung up

I had this same issue happen back in October 2022. I traded in 3 iPhones and was told at I would receive an 800$ credit "Promotion" for each iphone when upgrading to the iphone 14. After 2 bill cycles passed, I was not receiving the bill credits. I called into 611 (December 2022) and I talked with a supervisor who said it was a problem with the promo and that he had fixed it! The following day, I received a follow-up call from another supervisor apologizing and again was told it was a mistake on T-Mobiles end that they would adjust my bill and apply the promotions. The supervisor informed me that it would take 2-3 more bill cycles for me to see the promotion credits on my bill. Well here we are 6 months later with no adjustments and not bill credits. And here comes the bait and switch: 'I called into 611 today (May 4, 2023) to inquire about why I was not receiving the bill three $800 bill credits and was told that my plan was not eligible for the promotion and there is nothing they can do. To say the least, I AM PISSED! YOU HAVE BEEN WARNED…. T-MOBILE SCAMS THEIR LOYAL CUSTOMERS. T-Mobile is a company without integrity and honesty to their Loyal Customers of 22 years.

Bait and Switch - Trade in SCAM | Comunidad de T-Mobile

debraschmidt
Network Novice
Hace 3 años
Yep, I purchased 2 iphone 13s at the promotional rate of $699 (buy one get one free) on 9/8/2022. I was told the phones would arrive within a couple days. Then i was informed one of the phones was on backorder but that I could go to a store and get one. Well, in doing that,"the system" cancelled the promotional rate and I received a bill for both phones @ $799.00 each. When i called T-mobile to get this corrected the agent told me there was nothing that could be done. I complained via the BBB website and received a call from T-Mobile headquarters the next day.. The agent apologized and said she was correcting my bill. Now, I'm being charged $799.00 instead of $699. Imagine how much miney t-movile makes from these types of business practices.
Denis_Araujo
Network Novice
Hace 3 años
Kati0536
Network Novice
Hace 3 años
Received TWO messages "ACTION NEEDED" to upgrade my phone. A FREE replacement phone/upgrade. "Visit your local T-Mobile store to get your FREE phone". Went to one store in town: upgrade phone not in stock and not sure when they'd get them in "but you can go online or call T-Mobile to order". Did that but it was almost $500, cancelled order because that's NOT free. Was told the upgrade only applies to in-store upgrades. So I went to the other store in town. Also not in stock and no idea when they'll receive them. They just got a memo "this morning" that they cannot order them. I do believe this is a clear case of bait and switch and I WILL be filing a complaint with the Better Business Bureau.
Tractor_Bob
Newbie Caller
Hace 3 años
I had the folks, including the head person, at a T-Mobile store offer to give me $1000 credit to trade in my 11 pro max for a new one. All I had to do was upgrade my plan to Magenta Max for seniors. I thought this too good to be true. I called 611 and asked if this plan was valid. A very nice lady with a interesting accent told me it was. She assured me I should allow her to sign me up over the phone. My monthly bill had been $80. I was surprised to get my next bill for $160. It seems that I was given only $400 for my trade-in. Numerous calls to 611 resulted in a lot of promises and a lot of apology but no action. I am now paying monthly until $1000 for the new device is collected. I really didn't need a new iPhone, it's just that I thought it was such a good deal. Yep! too good to be true. These people are experts at bait and switch. They have switched me out of a lot of bucks. No one so far is willing to fix it. 611 is useless. You are talking to folks out in the Philippines. Not sure they have the authority to do anything other than apologize.
Alldaysucker
Transmission Trainee
Hace 2 años
https://arstechnica.com/tech-policy/2021/12/t-mobile-bungled-iphone-13-rebates-admits-bug-caused-wrongful-rejections/
BunniCo
Newbie Caller
Hace 2 años
Traveler2020 wrote:

They did the same thing when we switched to the i phone 13, and when we thought about switching to the 14th, they then changed the 2 year eligibility to no year eligible because NOW you have to pay $40 extra to even have that feature smh. I'm soo sick of this company and their slimey business practices
Amanduh72488
Transmission Trainee
Hace 2 años
Same thing but two phones and a computer. They took the two phones off no computer. Now in collections after two bbb complaints and still it hasn't been fixed . Maybe legal action is required.

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