Forum Discussion
Bait and Switch Fees
I thought i-mobile would be a better company to deal with than Verizon but now I see you are just sneakier. They have high fees but at least I knew what they were.
I called t-mobile to setup a new account with two phone lines and one tablet. I was told that i would be sent new SIM cards and after receiving them I was to call in and port my numbers. I did this and now I have an extra $77.50 fee on my account for a partial month of service for my tablet. The monthly tablet fee was supposed to be $20 but because I changed my account in the middle of the billing cycle I am getting this charge.
What a complete load of @#$%!
My thanks to you both for pushing me to get this resolved through FB. I still don't know why your call in support could not resolve the issue but it is now resolved to my satisfaction.
Yes, that is how I found out that this was an official program to give people misleading information so that t-mobile could charge them extra fees.
Here is the situation that i explained to no less than three of your account support representatives and managers:
On Sept 2 I called to open a new account with two phone lines and one tablet. I did not need any new equipment and I was told I could easily port my service over from Verizon. I was also told that I would be sent three new sim cards and that once I received them I was to call and have my numbers switched over.
My account was opened on 9/4 when the sim cards were shipped. On 9/8 I called to switch over my numbers as I was instructed to do.
I was then charged a $77.50 fee for changing my service in the middle of a billing period! I tried to explain \several times, to each person I spoke with, that this is what I was told to do and was never informed I would be charged a fee for following these instructions. I was told each time that this is a valid fee. By following all of the instructions I was given I was led into a trap where my normally $20/month service fee for my tablet was replaced with a $77.50 fee. If this is not intentionally misleading practices to charge exorbitant fees then I do not know what is.
So congratulations, you have that money from me now. However, I had also ordered a new iPhone the day before and I am now returning it. I will still get a new phone but I will not buy equipment or anything extra ever again from T-Mobile.
I have also filed a complaint with the FCC, posted about this behavior on FB, tweeted about it and also told my friends, who I had previously told about the great deal you have, to stay away from T-Mobile.
Hey there! Have you had a chance to contact us directly to see what may have been going on? Some offers are plan reliant, but a representative should be able to help you figure out exactly what happened and what options you have!
