Being charged fees and taxes on old addresses

tomglog wrote:

Hi, did anyone got full charges for all years refunded by TM?

Yes, I had to do this twice in two years already. First refund was $216 and a few days ago, $150. I will keep calling if they don't fix it. 

bbblues wrote:

This is also happening to me.  Being billed taxes and fees on addresses dating back to 2006.  T-mobile will not give me my old statements so I can verify what the charge me.  They keep promising the statements, then nothing.  When I first complained about this, they offered to refund me for 3 months of overcharges.  When I said no, you need to refund me for all the overcharges, they changed their story.  Now they are saying the taxes are "included" in my monthly plan.  Yet there are separate line items for them on my bill.  They talk in circles.  I'm so pissed about this.  I'm considering going to the Attorney General for my state.

I just found this out on my bill as well.  Going back to 2008 when I moved from CO to PA.   I am contemplating civil action.   The customer service on this issue has given me nothing but talking in circles.  It should not be on the customer to know you need to submit more than one change of address - that is their job and their "Tax Department's" job.

Saltina wrote:

okbye210 wrote:

I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses.  One address I haven't lived at in over 10 years, and the other address I moved from 4 years ago. Has anyone had that happen to them?

okbye210 wrote:

I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses.  One address I haven't lived at in over 10 years, and the other address I moved from 4 years ago. Has anyone had that happen to them?

I called today and escalated the call to the supervisor. They refunded me back $216 for 5 years of taxes on an address I haven't lived at for years. It was in a whole other state! Apparently, when you call in to do an address change, the representative is supposed to ask whether or not you wish to change your E911 address. This address allows emergency services to determine the location of each phone or device, in case they need to call 911. 

They never ask about changing your E911 address - that is the same bs they told me.  They told me that I had to "manually" change all of the addresses not just the billing address.