Forum Discussion
Being charged for device tmobile received but cannot locate
In January of 2022 I purchased a new iphone pro 13. I received the device and on the same day requested to return it because it was too small. I was sent a shipping label from tmobile for UPS. I pack...
Clearly T-Mobile is either scamming their customers or they have a theft situation in their warehouse! I returned a Samsung smart watch and have the proof of delivery with tracking number yet it was never removed from my bill. I called and they said oh it wasn't entered in the system, I'll provide the delivery confirmation and get this resolved in 5 days. I just received an email "T-Mobile handset order research request" stating they have no record of the IMEI being received. As the device was not associated with any device offer, buyer's remorse or handset exchange, we are unable to take any action.
I WILL be taking action, first thing is filing an official complaint with the Attorney General office. The next action will be to file a complaint with the BBB and then I will start sharing my experience on social media. Btw I have 5k friends on FB. Yelp reviews will also be posted and Google reviews.
Btw I also had the same experience previously with being charged for an additional line for a tablet I didn't have for years and had asked that it be removed, only to find out it was still on my bill YEARS later! There are more honest companies out there..... Check out US MOBILE....
