Forum Discussion
Being charged for device tmobile received but cannot locate
In January of 2022 I purchased a new iphone pro 13. I received the device and on the same day requested to return it because it was too small. I was sent a shipping label from tmobile for UPS. I pack...
I have been a customer since 2009 never had a problem until they switched from sprint to T-Mobile.
I upgraded my phone on line it said if I sent the old phone back the new one would be free so I did .
when I got my new phone I sent the old phone back they said they would credit my account that was back in May. As of today 10/9/2022 still no credit I also got a smart watch at the store where i live after a few days it would go dead after a few hours. i took it to the store where they said i had to call customer services so i called customer service they keep saying i had to take it to the store. I finely got to send the watch back but now they are charging me for 2 watch's and a phone that supposed to be free . i would not recommend T-Mobile to anyone
