Forum Discussion
Being screwed on our billing
When we first signed up with T-Mobile we got the Megenta55+ plan which was $35.00 per line and we qualified for the free phones. We also signed up for auto pay so our bill was $70 a month. Some how o...
Kerryinbcnv wrote:
When we first signed up with T-Mobile we got the Megenta55+ plan which was $35.00 per line and we qualified for the free phones. We also signed up for auto pay so our bill was $70 a month. Some how our monthly payments got jacked up to $180 a month. WTF? Is that how T-Mobile does business? Telling us that our bill will only be $70 a month and since we're doing the auto payment they tack on additional costs without letting us know? This kinda piss me off!! Can anyone tell me why this bull**** is happening?
What is the break down of charges on your account. Your bill should explain what you are being charged for. Contact T*Force through Facebook and get a clear understanding of what is going on with your service. As much as we would love to help you there is nothing we can do to help.
CC# Better Business Bureau, FCC, FTC, Secretary de Estado Delaware, Secretary de Estado Illinois, T-Mobile Customer Service, T-Mobile Línea de integridad
Dear Customer Service Ethics and Compliance. I have attempted reaching out to your customer service line twice to resolve an Ethical and Compliance issue, beginning on July 17th. My initial problem was that when I signed up for my initial contract earlier this year at the T-Mobile department store, the store representative was predatory and didn't adequately explain the terms of the agreement. Nor did he adequately disclose the added add on's to the account and obtain my consent to include the additional charges. When I went online to understand, the Bill wasn't visible to me as the original repetitive didn't have me as the primary account number. This could be considered criminal fraud in the spirit of the law or based on T-Mobile's published Core principles.
Additionally, the original contract that your representative entered into me was also fraudulent. When I correctly called customer service on July 17th, 2022. The customer service representative earnestly advised me that they would resolve my issue. Unfortunately, I still haven't had a resolution after two days and nearly 3 hours on the mobile phone. In notable addition, I cannot examine my Bill nor even view my account number to adequately understand or review what your billing team is attempting to charge me. I have brought this issue up multiple times to your customer service representatives, yet to retaliate, they have either put me on extended hold, hung up the phone on me, refused to answer it, or have blatantly lied on it. Regarding whether they are managers or supervisors, when I have tried resolving the fraud and error on the initial contract or my current Bill.
I am exploring my lawful rights and have documented my recent experiences with this matter. I will be carefully filling multiple Federal, State, Local, and potentially criminal complaints against T-Mobile based on this unique experience.
Please compel someone who is a manager to reach out to me and attempt to assist with this issue as this customer experience was a disaster. T-Mobile US Inc.'s completed merger with Sprint Corp. was supposed to create a supercharged wireless competitor promoting innovations, lowering prices and staying true to its core principle -- standing up for customers. Instead, in recent times, it's been falling. Mergers are rarely easy, and complications from the pandemic compound the situation. But beyond those challenges, something very off-brand is invariably happening at T-Mobile. At a considerable time when industry growth is slowing, and price wars are consistently starting to break out, T-Mobile miraculously appears to be neglecting one of its competitive edges.
I have repeatedly asked to speak to the manager; however, your team has retaliated against me for expressing my FRAUD concerns with them on the phone. As a result, I have been hung up on no less they three times.
