Forum Discussion
Being screwed on our billing
When we first signed up with T-Mobile we got the Megenta55+ plan which was $35.00 per line and we qualified for the free phones. We also signed up for auto pay so our bill was $70 a month. Some how o...
Kerryinbcnv wrote:
When we first signed up with T-Mobile we got the Megenta55+ plan which was $35.00 per line and we qualified for the free phones. We also signed up for auto pay so our bill was $70 a month. Some how our monthly payments got jacked up to $180 a month. WTF? Is that how T-Mobile does business? Telling us that our bill will only be $70 a month and since we're doing the auto payment they tack on additional costs without letting us know? This kinda piss me off!! Can anyone tell me why this bull**** is happening?
What is the break down of charges on your account. Your bill should explain what you are being charged for. Contact T*Force through Facebook and get a clear understanding of what is going on with your service. As much as we would love to help you there is nothing we can do to help.
If you get one of those JD Power & Associates surveys this year, be sure to fill it out and accurately describe your customer service experience.
