Bill & Pay not working

Same exact problem for the past year.  It is an embarrassment for T-Mobile that such a simple thing fails and creates frustration. Whether on my phone, on my PC, or using different browsers, from different locations, pulling up the bill does one of two things:  1) nothing. It's like the button is painted on the screen for your viewing pleasure or 2). The spinning wheel of death. Once, for kicks, I let spin for 60 minutes.  I just need to see my bill monthly to submit for reimbursement.  It's not rocket science. I get it if the system is down for a day, or hey, even a week!  A year???  Seriously, I know some good programmers and web developers!