Forum Discussion
Binge on not working
We have a mobile hotspot device with 6 Gb of data and i have always used the binge on feature and never finished all 6 Gb but last month i finished all of the data and i only use it for stuff und...
Hola @magenta2932278
This is something we can definitely look into with you. Since we will need to pull up your account for the usage records, please contact our tech support teams so we can get your info up to the engineers.
So I got it to work finally! I found out that WIFI hotspot will not work with binge on and connected devices. In order for binge on to work, it must be connected via usb tethering. This is probably why it doesn't work on smart tv or ps4 because they don't support usb tethering. I connected it to my PC via usb tethering and then used the hdmi port on my PC to connect to my tv. I also was playing with the resolution controls on amazon prime. What it looks like to me is that binge on will only refund the data amounts at the lowest resolution. Anything higher than that it will just take the difference and add that to your amount used.
