Forum Discussion
Binge on not working
We have a mobile hotspot device with 6 Gb of data and i have always used the binge on feature and never finished all 6 Gb but last month i finished all of the data and i only use it for stuff und...
Hola @magenta2932278
This is something we can definitely look into with you. Since we will need to pull up your account for the usage records, please contact our tech support teams so we can get your info up to the engineers.
It does not have so much to do with the resolution as it does with how the network sees the traffic. If the network sees the traffic coming from a specific source such as a web browser on a laptop or a streaming app on a tablet, the network will automatically adjust the resolution and white list the data so it is not counted towards your high-speed bucket. If you were to stream content from a non-binge on partner at 480, it would still count that against your high-speed bucket.
