BOGO buyer beware

I am really upset that I was lied to. I left AT&T for t mobile because t mobile said if I switched they would pay the balance of the phones from AT&T. They also said that they had the BOGO deal. Which consist of purchasing 1 samsung or iphone and turning in 1 device.

        I made many calls to customer service people to know clearly about the plan and they told I need to exchange and old phone add a line and I did everything I was told to do. I went to store and bought the phone they said for one mobile I need to completely pay the amount and another one should be with the installment until I get my rebate card. I was told that I am going to get my rebate it will take time as they were many requests like these. They took my address so that they can send to that address.

         I was carried away with work and was expecting the card to come in. But I didn't got it. Today when I make a call the customer representative said its because u paid complete amount for one phone you are not qualified for the offer. I did what t-mobile store wanted me to do. Why would I pay the full amount. They said supervisor is busy and they would call me back. I didn't get the call whole day. I made another call today and they asked for information again and connected me to supervisor.

         Now the supervisor was telling me that I didn't port in my no so I am not qualified for promotion. I shifted from AT&T and added another line. So what else I need to do. She was mentioning that my account is not qualified from the beginning itself for offer. If that is the case why would they take my old mobile for exchange and make me pay for another one. The answer I got was that many people do trade mobiles everyday so that means it's not considered as BOGO offer. She also mentioned that wasn't mistake from her team so that she can honor. But the help or information I got was only from T-Mobile people right. How is the company not responsible for the mistakes or false information the representative gives to customers. When I mentioned this point she said I made a notes so we will train our employees. How is that going to solve my problem and stress that I have been going through?

         Not the case. I was lied to. I am not the only one going through this so I know I'm not crazy. The thing is that T mobile doesn't want to honor what I was told in the store which is very frustrating to the point that I may file a complaint with the BBB if t mobile doesn' honor BOGO.