Bought 1GB on phone but doesn't connect to interenet?

Love to see that all is working!! Thanks for taking us on the adventure of figuring things out and making sure you have data! 

It’s working now! So I’d say case resolved! Thanks @gramps28  y @HeavenM !

Well, today’s the day my plan renews and I see I’m already set to having data again according to the my T-Mobile website.

However, data still isn't working on my phone even after cycling it off and on again a few times. But again, this is the first day for having T-Mobile Essentials and the day has just begun. I'll try restarting my phone again later today and see if it starts working.

HeavenM wrote:

Good looking out for those new plan deals! I was reviewing the details between the two plans and it does look like a smart switch because of the small price difference and you get your data back. 

The autopay discount is automatically applied to each line if you sign up for autopay with a debit card or bank account. If you have autopay using a credit card, you would not be eligible for the $5 off per line. The $100 plus taxes and fees price that you see is including the autopay discount. If you don't have autopay or are using a credit card for the autopay, then the price for the 4 phone lines would be $120 plus taxes and fees. 

Thanks! I just switched to a debit card, so that should fix that. (I figured that it was $100 with the discount, so thanks for confirming this).

Of course I also switched to the Essential Savings plan after 7 years on the ol’ Simple Choice plan, and 10 years on pre-paid with T-Mobile before that (we started in either 2005 or 2006).

As soon as we get the Wifey’s Pixel 7 Pro in we’ll be all set!

¡Gracias por tu ayuda!

Good looking out for those new plan deals! I was reviewing the details between the two plans and it does look like a smart switch because of the small price difference and you get your data back. 

The autopay discount is automatically applied to each line if you sign up for autopay with a debit card or bank account. If you have autopay using a credit card, you would not be eligible for the $5 off per line. The $100 plus taxes and fees price that you see is including the autopay discount. If you don't have autopay or are using a credit card for the autopay, then the price for the 4 phone lines would be $120 plus taxes and fees. 

What is this autopay discount? It says on the Essential Savings I could save $5 per line. Would that make it $80 per month? That would be a nobrainer if that's true!

HeavenM wrote:

What a rollercoaster! I can't imagine how frustrating it must be for the data to be so unpredictable for you. 

Being on a retired plan is great because you are paying a lot less than others that started service after that plan was gone. Unfortunately, since you removed the data feature a year ago, there isn't a way to get it to stick back on. Sounds like the rep that you messaged with a couple days ago tried to add the feature. Once it is added, it usually starts working pretty quickly, but periodically the system does an eligibility check and would have removed the feature. Couple that with the fact that you had a data pass added, it sounds like there was a lot of back and forth on the provisioning side of things on making data work or not. 

Once the data pass is added to your line, it should kick in automatically within about 2 hours. Restarting the phone after the 2 hour mark is a good practice to make sure that the phone is syncing with the account changes. I like that you added the pass the day before you really needed it just in case there was any delay in provisioning time. Since the passes have a data cap, you do want to make sure that the phone is not "hungry" for data at the time. Like make sure that you update the phone and apps on wifi and closing all your apps before adding the pass to your account. If you have things running or waiting for updates, they can kick on as soon as your data pass is active and eat it up. It sounds like you were managing things properly because you were checking your data usage and it was only 0.04MB. 

I am not sure why the data pass was not working right away. Usually, a care rep can take a look at the account to see if there are any discrepancies. They might remove the data pass and readd it, but if that is something they talk about, then you would want to monitor the account to make sure that there is not a duplicate charge. 

Hope this helps a bit. 

Thank you! I see, and I was suspecting I had forfitted the data when I had selected no data about a year ago. So that clears up that.

Too bad the data pass didn't work when I needed it. Oh well.

Now I’m contemplating if I should stay with what I have or change to the Essential Savings plan. Could I change plans? It looks like Essential Savings is exactly the same thing I have now only $10 more per month (except a data cap that’s still way more than what we use).

What a rollercoaster! I can't imagine how frustrating it must be for the data to be so unpredictable for you. 

Being on a retired plan is great because you are paying a lot less than others that started service after that plan was gone. Unfortunately, since you removed the data feature a year ago, there isn't a way to get it to stick back on. Sounds like the rep that you messaged with a couple days ago tried to add the feature. Once it is added, it usually starts working pretty quickly, but periodically the system does an eligibility check and would have removed the feature. Couple that with the fact that you had a data pass added, it sounds like there was a lot of back and forth on the provisioning side of things on making data work or not. 

Once the data pass is added to your line, it should kick in automatically within about 2 hours. Restarting the phone after the 2 hour mark is a good practice to make sure that the phone is syncing with the account changes. I like that you added the pass the day before you really needed it just in case there was any delay in provisioning time. Since the passes have a data cap, you do want to make sure that the phone is not "hungry" for data at the time. Like make sure that you update the phone and apps on wifi and closing all your apps before adding the pass to your account. If you have things running or waiting for updates, they can kick on as soon as your data pass is active and eat it up. It sounds like you were managing things properly because you were checking your data usage and it was only 0.04MB. 

I am not sure why the data pass was not working right away. Usually, a care rep can take a look at the account to see if there are any discrepancies. They might remove the data pass and readd it, but if that is something they talk about, then you would want to monitor the account to make sure that there is not a duplicate charge. 

Hope this helps a bit. 

I'm tagging @HeavenM the Tmobile mod on this board to see if she can figure out what's going on.

Well, my data is gone again. The only two options I have in "manage add-ons" are 1 Day 500 MB and 1 Week 1 GB.

Mind you the other three lines on the same account with the same North America Simple Choice plan have a ton of options which aren’t available on my line, including where it says unlimited data or no data: