Forum Discussion
Bought 1GB on phone but doesn't connect to interenet?
I don't have internet normally on my phone, but I purchased a 1GB, 1Week pass for $10 yesterday. But so far I still don't have any internet. I need internet tomorrow in an area where there's no Wi-Fi. I've restarted the phone (Pixel 4a) many times but to no avail. What should I do next?
You should have the option to turn data on in your line settings. If you don't you will need to contact Tmobile support to add it back.
You may want to check your APN settings to make sure it's set to Tmobile.
I’ve called T-Mobile and they said something about something they were doing to the system and that that was the cause and to restart my phone in 24 hours to see if it works.
Honestly, I feel like the customer service representitive didn’t really know what was going on, but I will try restarting the phone again in 24 hours and see if that does anything.
I also asked about turning on the regular internet again, not just the 1 week pass, but I don’t think I got him to understand my petition.
Well I texted T-Mobile this morning and they got it all fixed! They said they wouldn't charge me for the $10 data pass and have turned my unlimited data back on!
I'm glad everything is sorted out.
What a rollercoaster! I can't imagine how frustrating it must be for the data to be so unpredictable for you.
Being on a retired plan is great because you are paying a lot less than others that started service after that plan was gone. Unfortunately, since you removed the data feature a year ago, there isn't a way to get it to stick back on. Sounds like the rep that you messaged with a couple days ago tried to add the feature. Once it is added, it usually starts working pretty quickly, but periodically the system does an eligibility check and would have removed the feature. Couple that with the fact that you had a data pass added, it sounds like there was a lot of back and forth on the provisioning side of things on making data work or not.
Once the data pass is added to your line, it should kick in automatically within about 2 hours. Restarting the phone after the 2 hour mark is a good practice to make sure that the phone is syncing with the account changes. I like that you added the pass the day before you really needed it just in case there was any delay in provisioning time. Since the passes have a data cap, you do want to make sure that the phone is not "hungry" for data at the time. Like make sure that you update the phone and apps on wifi and closing all your apps before adding the pass to your account. If you have things running or waiting for updates, they can kick on as soon as your data pass is active and eat it up. It sounds like you were managing things properly because you were checking your data usage and it was only 0.04MB.
I am not sure why the data pass was not working right away. Usually, a care rep can take a look at the account to see if there are any discrepancies. They might remove the data pass and readd it, but if that is something they talk about, then you would want to monitor the account to make sure that there is not a duplicate charge.
Hope this helps a bit.
Good looking out for those new plan deals! I was reviewing the details between the two plans and it does look like a smart switch because of the small price difference and you get your data back.
The autopay discount is automatically applied to each line if you sign up for autopay with a debit card or bank account. If you have autopay using a credit card, you would not be eligible for the $5 off per line. The $100 plus taxes and fees price that you see is including the autopay discount. If you don't have autopay or are using a credit card for the autopay, then the price for the 4 phone lines would be $120 plus taxes and fees.
Well, today’s the day my plan renews and I see I’m already set to having data again according to the my T-Mobile website.
However, data still isn't working on my phone even after cycling it off and on again a few times. But again, this is the first day for having T-Mobile Essentials and the day has just begun. I'll try restarting my phone again later today and see if it starts working.
did you turn the data on through the phone itself? slide the top down and you should see an option to turn data off and on.
fireguy_6364 wrote:
did you turn the data on through the phone itself? slide the top down and you should see an option to turn data off and on.
Yep, I've tried that too. I haven't had time to call T-Mobile. I've tried twice, but got interrupted. Oh well, I guess I just go without internet tomorrow even though I really need it just for one day.
