Forum Discussion

RKtm's avatar
RKtm
Network Novice
Hace 3 años

Calls from 866-612-2490

Hola,

Keep getting calls from 866-612-2490 and it says it is from Tmobile customer support to check on the feedback.

Is this a spam or a genuine tmobile call?

Has anyone else these received calls?

 

Gracias

  • This is a specialized customer service department number that checks for quality control stuff so if you just started with t-mobile they call to check on your service to see if you are having any issues, and if they can do anything for you. I changed rate plans but have been a 20 yr customer and they called to see if there was anything they could do for me. They are awesome! This department is super helpful!! 

  • Cmarie95's avatar
    Cmarie95
    Network Novice

    866-679-9742   this number called me as unknown but i got the number when it left a message. Im trying to figure out if this is scam

  • So people need to understand that scammers can spoof phone numbers. This is legitimate T-Mobile number. I'm on the phone with them now cause I've had multiple issues with T-Mobile service.

    She never asked for a pin or password.

    So just be careful with who you are talking to.

  • Turlina's avatar
    Turlina
    Network Novice

    Called Tmobile 611. This is a legit number. I was skeptical as well being that I've never received a call from this number either.

  • MeowCat's avatar
    MeowCat
    Network Novice

    My Robocall account says this number is a scam from India… T-Mobile Relent. They are not well-intentioned and they are, according to my research, not T-Mobile.