calls from jail

Try calling the support number for the phone company offering the service to the prison. In my case it was Securus who offered the service. They did something from their end that took the blocker off. Also call and verify again with T-mobile that their spam blocker is off. It took a couple of times to get it done. 

Good luck!! 

I'm having this problem also. I've called T-Mobile and they turn off spam block but still doesn't work. I have a family plan with my dad and he is able to get the jail calls. The only difference is that I have an iPhone and he has an Samsung. I don't know if it has anything to do with that. 

calls from inmates do not ring and cannot accept by pressing ‘1’.

Been with T Mobile for 2 weeks and it quit working when I switched from Verizon. T Mobile does not care about problem and apparently will not fix. This is happening to hundreds of people with inmates in prison and is reason for me to dump T Mobile!!!!!!!!!!!!  and go back to Verizon.

2 weeks with Tmobile and this is a showstopper with me. I will go back to verizon

9:32 p.m.

It is a recurring problem and nobody is doing anything about it. Many people are complaining.

For complaints go to calls from jail | Comunidad de T-Mobile

I cannot receive any jail calls at all at first i did 1 call and now I can't. My brother says when he tries to call me it doesn't even ring. It won't let his call go through to me. I have called T-Mobile about any restrictions and they say they turned off spam. It's been a month and all I want to do is receive calls from my brother. I did set up an account with the jail and still won't let him call me. I even went to lengths of changing my phone number.  I just want this resolved. 

Allyn wrote:

Happening currently. Turned off spam block and it worked twice.  Ticket has been sent to  their  engineers . Worked this morning but then not this afternoon.  This is so frustrating.   

Definitely frustrating!!! It's been working for me recently but who knows if the fix is permanent. I'm sick of it quite frankly

Happening currently. Turned off spam block and it worked twice.  Ticket has been sent to  their  engineers . Worked this morning but then not this afternoon.  This is so frustrating.   

Well I called T-Mobile and they turned off my spam blocker saying that may be the issue but if it doesn’t get fixed I’ll be getting a different provider

M0RRi wrote:

I'm having this issue, I receive the calls but am not able to press one to accept. I'm on the verge of getting a new phone. Did anyone find a fix for this?

Im legit having this issue. When I go to press 1 it doesn't go through. I reset my phone, power it off and nothing works. And coincidentally it happens on the weekends most of the time. I called securus before and they said it was a technical issue and it was resolved but it's been  happening. I feel like it's my phone because it's 5g and I'm not in a good 5g network, but I changed my network and it still doesn't work. I feel like t-mobile isn't gonna be able to do shit. Securus even said they have issue with t-mobile, and at&t with connection issues. I'm not sure. I hope you figure yours out and it works for you. 

I'm having this issue, I receive the calls but am not able to press one to accept. I'm on the verge of getting a new phone. Did anyone find a fix for this?

Sheaster05 wrote:

This is happening to me, currently. They "fixed it" and now I'm back on hold to figure out what is going on. It's a huge inconvenience and I'm contemplating switching back to Verizon. Super annoyed. 

What was their fix? Many people are having the same issue.