calls from jail

I'm having the same problem my love one calls and I push 0 to except but it won't go thru but I can except other calls I don't known what's wrong I called T-Mobile they say it's nothing showing I called GTL they say it's nothing I don't know what else to do. 

I’m convinced it’s a T-Mobile issue.

I switched to Verizon right after I posted that comment and it was an immediate huge difference! I never have problems now unless they're truly having an issue on their end but even then it just has him call one more time (so twice total). I would save yourself the hassle and switch! It was actually a lot cheaper right now for me to switch to Verizon anyways because they don't charge for the phone every month like T-Mobile so it saved me $35 a month! And no worries for my boyfriend and I on calls. So much peace of mind. :)

I am having this same problem!! It's been happening for months and I keep getting on the phone with them and they keep telling me to reset things and check my call forwarding but it's still not working! Very frustrating! 

I'm having the same issue. My boyfriend tried calling me 13 times last night and I got one call that actually came through. I called GTL and they said it's showing like I'm blocking the call……  So today they said "it's your carrier, have them take off the spam filters". So I call T-mobile and they say there aren't any and everything looks good. I in-blocked every number I've ever blocked just in case, and checked all my settings aren't preventing anything. I got a couple calls from him today after that but none later on when he always calls. I've heard Verizon doesn't have this issue. I'm beyond frustrated!

I'm having the same problems. I had no issues receiving calls from my wife in prison up until 4 days ago and now nothing will come through. I've turned off scam shield and scam blockers, done #632# multiple times, Securus even suggested adding their 866 phone number to my do not block list and still nothing. I even switched from Android to IPhone and still no change. I've have literally been on the phone with TMobile for like 8 hours over the past 3 days and still no change. I will probably have to go to Verizon now, this is ridiculous! 

So many trouble tickets opened and I’m still having all the same problems mentioned here…I hope someone is reading this at T-Mobile and are willing and able to fix this terrible issue!

I've had so many issues with signal in my own home (in an urban area with plenty of signal) that using the phone for work has been embarrassing. Now having this experience with my brother who just went in a couple months ago trying to call on Christmas it's time to move on. What a hassle for all of you. I hope everyone finds a better alternative. 

Literally having the same issue I dialed #632# and still not able to accept calls from my husband. My mother has T mobile and is able to accept calls and we have the same phone so I'm not sure. Judging from all these complaints nothing has been resolved 

I have done all the things that everyone suggested or has worked for them. It has been 1 1/2 years. I did the same thing that someone else said on here.  They went out and bought a new phone. This is the only other thing I thought I should try.  Because I have done Tech Support, I don't know how many Tech tickets to date I have, Customer Service on both sides, Supervisor and their supervisor, turn off spam etc.... etc... etc!!! I'm just so upset I feel numb. I'm drained emotionally from GTL & T- Mobile playing with my emotions now! I don't know what else I possibly could do. If it wasn't for being able to email him, and have a land line in my home to talk to him once in awhile, I don't know where I would be. I feel bad there are so many of us in this situation.  Sad thing is T-mobile and GTL just don't care to fix it. A year and a half later and still nothing. Hang in there!!!