Forum Discussion
can i get compensated for useless service?
I have been paying for magenta max service for over a year now but problem is since I got this service I cant use my internet for anything cause it's so slow 0.4mbps that's less than 2g speed multiple chats with support switched sims and phones no improvement at all my area shows on coverage maps as ultra capacity but that's not what I am getting I'm paying for service I cant even use cause it's so slow this is beyond unacceptable it's stupid on my part to be paying for crap that they cant seem to fix. Any suggestions??
Cancel and find a better carrier for the area you’re currently living.
As for the partial refund you need to check Tmobile’s terms and conditions since there really is no guarantee of service.
Snippet from them.
¿DÓNDE, CÓMO Y CUÁNDO FUNCIONA MI SERVICIO?
Estos T y C describen la experiencia que puedes esperar en nuestra red, incluyendo información sobre nuestras prácticas razonables y mantenimiento de nuestra red, y la experiencia en la red de nuestros socios para el roaming. Por favor consulta nuestros mapas de cobertura, los cuales dan aproximaciones de nuestra anticipada área de cobertura afuera. Tu experiencia en nuestra red puede variar y cambiar sin aviso dependiendo de varios factores. Tú aceptas que no somos responsables por problemas relacionados a la disponibilidad y calidad del Servicio.
Just setting up gateway.
what is password for new device
Its on the device.
Además:
https://www.t-mobile.com/support/home-internet
Depending on device, follow the specific tutorial.
