Forum Discussion

magenta4385574's avatar
magenta4385574
Network Novice
Hace 5 años

Cancel 1 Line

I have called the 611 number and waited long periods of times in order to reach out to customer service in order to cancel 1 line that is on my plan. May I please have an alternative way to cancel 1 of my lines because I do not wish to continue service for one of my lines as I am not receiving payment for it.

line cancellation
  • tmo_mike_c's avatar
    tmo_mike_c
    Hace 5 años

    Unfortunately, I don't see any other way to cancel the line. We need to have you verify your account and I don't believe that option is available online. You're welcome to reach out to our T-Force team through the Facebook and Twitter links on our Community-2153​ .

  • tmo_mike_c's avatar
    tmo_mike_c
    Moderador
    Hace 5 años

    Unfortunately, I don't see any other way to cancel the line. We need to have you verify your account and I don't believe that option is available online. You're welcome to reach out to our T-Force team through the Facebook and Twitter links on our Community-2153​ .

  • Anonymous's avatar
    Anónimo
    Hace 5 años

    Can you do it by logging onto your account? I don't know, just suggesting.

    Be sure that any phones associated with that line are paid off or you may trigger a big bill.