Forum Discussion
Cancellation dirty tricks
T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my bi...
Called back and the rep looked at my account and said that it showed that I was going to "think about canceling". The first call I said I would wait to cancel at the start of the month since the rep lied and said that would save me money. But then thought that didn't sound right and I called back and the second rep said she would cancel - and didn't do it. Only after I persisted in saying to this third rep that I had called twice did the rep acknowledge that she saw a cancellation request. And she also tried to talk me out of cancelling and I had to make an issue of getting a refund for the charge I got because if the unfulfilled cancellation request.
