Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Please try ...
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
Try Microsoft Edge.
Per a previous poster, I tried Microsoft Edge and was able to get into my account.
Earlier, I tried Firefox and Chrome on two different computers and was getting the ‘wires crossed’ message
The T-Mobile customer service should address this problem or at the least put out an online bulletin and suggest a work-around. I am highly annoyed they have not. I wasted an hour trying to finding a fix.
I posted this on 3 Jan 2021
