Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: "Looks like we got our wires crossed.We weren't able to process your request at this time. Please try ...
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
Hey everyone, try this.
I have a prepaid account, so I’m not sure if this will work for post-paid accounts, but, in your web browser go https://t-mobile.com/refill
It should take you to a page to enter and confirm your mobile number. Then hit log in and it should take you to your account so you can make payments.
Let me know if this helps!
