Forum Discussion
Can't change line nicknames...
As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end...
Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78if you have not already done so, please Contáctanos so that we can get a service ticket open for you as well.
Just signed-up for service, and am having the same problem. I put in new names and click "Save". Don't see any error messages, but the names don't get updated. Tried changing the names in the Android app, but that's an even bigger mess. Not getting a good feeling about moving to T-Mobile right now.
