Forum Discussion
Can't change line nicknames...
As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end...
Thanks for confirming folks! I apologize that you are still having issues 😥 A service ticket is going to be the best way to go about getting this addressed by the web team. @rmart78if you have not already done so, please Contáctanos so that we can get a service ticket open for you as well.
Looks like this is still happening, changing the names through the regular "line" options doesn't stick. Mine get reset to lastname lastname for line1 and lastname <null> for line2.
Luckily after little poking I was able to find a workaround by using the Digits page: https://mydigits.t-mobile.com/
Changing nickname there seems to stick and is also reflected on the line options page.. just don't try to change it again afterwards using the broken way or you have to do it all again.
