Forum Discussion
Can't download bill anymore!
Hola.
Disgruntled customer here...
Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file. WTF is up with this??
To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.
Completely useless... So, now I'm here. Maybe someone can fix?
-Peter.
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
Thank you for all of the information! Sadly, this is where I really do need to recommend that you reach out to care. They will be able to log in to your account on your behalf and see if the problem replicates itself when they try to load the bill. They will also be able to submit a ticket to engineering and send out a copy of the paper bill if you'd like. I'm really sorry that I couldn't be more help but I do wish you luck!
Good morning magentatechie,
Thank you for trying to help... It is appreciated.
-¡Saludos!
For sure! The first thing I should be able to do is print my bill or save the pdf. I shouldn't have to figure this out. It should be right there!
T-mobile team - i am facing a similar issue for the last week or so. i am unable to download the bill.
Can you please help? I have tried on multiple browsers - Safari, Edge, Crome but to no avail.
Mensaje de error:
Parece que no hay información de estilo relacionada con este archivo XML. El directorio de documentos se muestra a continuación.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>PRPJA3ZVYQ7PQ7RK</RequestId>
<HostId>50LioXTNXqIBmr9c4YTlkHaB/1afWEnnGtU3FpGsnjgLcdBhJ3kEjb/ZWb98VU8pcmz5gNQjx74=</HostId>
</Error>
Unable to enter commercial version download bill
Unable to open bill because it is corrupted...is what it states about my bill. Well, I'm sure it's corrupted too. Lol
I can't save my bill pdf. Why?
The problem is still there. I'm getting box pop up asking for my user name and password. I put in my user name and password for T-Mo and it comes up with an error message. I know it's from T-Mo's end because I don't have this problem with annnnny other website when I download my bill.
pbrunnen wrote:
Hola.
Disgruntled customer here...
Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file. WTF is up with this??
To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.
Completely useless... So, now I'm here. Maybe someone can fix?
-Peter.
Meant to put that in towards T-Mobile on Saturday. Responded to you lol. Either way, we'll both angry 🤣🍻
magentatechie wrote:
Hey there! I'm sorry the website is giving you such a headache! Do you mind if I ask what browser you're using? Are you on a computer or on your phone?
It's downloads with Adobe
Yes same problem can't download any files from tmobile app. Also had same problem with promotion they won't honor the 800 off my husband's iPhone they say they never received his trade in but I handed it to the manager of the store and got a receipt. They are telling me to go back to store which is permanently closed now so how can I do thank. Last called they promised to honor and that they found the trade in but I still see no promo on his phone. They are liars and cheats. Go with another company,!
