Forum Discussion
Can't send/receive texts that contain "goo.gl"
Can't send or receive SMS text messages that contain "goo.gl" so any Google short code such as those used by Google Maps & Google Photos to share just won't go thru. This problem occurs on my ...
¡Hola, @miketx! This had me stumped a little so I turned to a colleague in the engineering department, and definitely learned a few things. Basically, it seems like your assumption is right. The goo.gl links may be identified by our vendor as spam.
Even though I'm sure you're not attempting to mass market or piggyback on popular short links (like goo.gl or bit.ly) in order to send out spam messages, because spammers poder hide behind links like this (use them to circumvent detection), the system may not be able to distinguish between a good goo.gl and a bad goo.gl and might block them. 😥
We'd hate to see you go, but I understand if this is imperative to your business that it's a big deal. Can you try sending a full URL instead?
Tykisson wrote:Looks like this is still ongoing. I just got blocked sending a t.co/ link!! WHAT THE HECK T-Mobile??
Have you tried the suggestion in the other thread?
https://community.t-mobile.com/accounts-services-4/why-is-t-mobile-blocking-links-in-text-messages-40509
There is a FIX. We confirmed this issue on our phone. Tested with T-Mobile. Tech found problem is "scam shield" a T-Mobile app. Fix is remove scam shield.Then go to Play store, reinstall.
One phone had issue, other two never did. Only reinstalled on one phone with the issue and it fixed it
We checked Scam Shield settings before deleting it. We did not find any setting to account for this.
Scam Shield has "Favorites" which is supposed to whitelist sources but Favoring the sender didn't fix it
Scam Shield has an adult/malicious site blocker. It was not on.
