Forum Discussion
Changed my plan
I went into my local TMobile store because I was having issues with my new IPhone. The man in the store was able to turn on my phone and I told him that my watch would not work without the phone being on. He took my phone and checked my settings. He said my number was never attached to my phone (which is not correct) because I've been using my watch and getting info from my phone. He changed something in my settings and now I'm getting a bill for $20 more a month. I called customer service and they explained that I need more data for my watch so he changed my plan with my knowledge or consent. My customer care rep, Nicole, said she cannot refund my charges because I've been enjoying my "new plan" for a week and will continue becuase I'm in the middle of a billing cycle. I told her to give me back my old plan and that TMobile should tell their help not to change plans and charges for people! It is still going to cost me $20 for his mistake and I'm not happy about it.
If they do this all day long to people they have made millions! What a scam. My watch was working just fine before the $20 charge!
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter. They are a higher tier of support.
I don't know why you would need more data.
My plan was $10 a month and I mostly use Bluetooth- the help desk said I needed more data so they changed the plan the store without asking me. Now I'm out $20 and I told her to change it back to my original plan!
My watch is only $10 month. I didn't even have to contact Tmobile to set it up. Were you using wifi or cellular for data?
