Claim Denied by Assurant - says no coverage on the date of loss provided

gramps28 wrote:

This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if they can help you they also are a higher tier of support.

Did you even read his post? He is asking for advice because customer service and assurant are both giving him the run around. How is telling him to reach out to customer service (when he already did probably multiple times) helpful?

Problem is, Assurant is a 3rd party company. The family insurance or w.e it is called is overly confusing. If I recall correctly, it covers so many devices/claims and once it is added or used fir a device it only applies to that device or something dumb. I was in a similar situation before. Sprint told me I had to pay an extra amount to add the device to the insurance plan then file a claim selecting a date where it had the insurance on it. This was funny to me because that is considered fraud. They ended up doing a in house claim because it was their fault for not properly setting up the insurance when I got it.