Collection Agency

Good evening Im going through an issue where once I switched over from my personal to my business account I was told that nothing changed and everything switched over but come to my knowledge the equipment from my EIP didn't so T Mobil written off my personal account without giving me a bill sending it to collections which is causing me such heartache because I'm unfortunately unable to move with my life due to this ridiculous situation has destroyed my credit I've spoken with several t-mobil experts but the lack of following up and letting me know what's going on is horrible and I'm still waiting on an removal letter from them so I can move forward I've already paid off my balance to my personal account just so things can get handled Ive spoken to several supervisors in getting this handled I was told that t-mobil is working on the letter and contacting the collection agency in getting this done Im at the point where I just wanna be done with this company because of this error 😪