Help Settling A Collections Debt!

kyeshaqueen wrote:

I have a notification on my Credit report stating that I owe a debt collection agency money which is from T-mobile, and it has been sent to collections. I never received any information in regards to a debt before hand and I am still a current T-Mobile customer, OTHERWISE I would have paid it. I want to work with T-Mobile directly to pay off my debt. I do not want to contact the Debt Collection agency AGAIN. I have no problem at all paying off my debt, but I want this removed from my Credit report ASAP, because it is very damaging. I am very willing to work with T-Mobile to resolve this issue.  I do not have Facebook or a Twitter. I would like to E-Mail directly or speak to someone over the phone.

 

Thank you!!!

Almost the same exact experience EXCEPT , you offered me a credit to my account in the full amount I owed and I signed legal papers with you.  You reported me to collections before settling with me  during the lockdown when T.Mobilepublically announced it would turn mo one into collections-!  So thank you , you lowered my dismal score with your underhanded actions and we have  a legal agreement that I have again had to reach out for help with because I'm pretty sure your actions against me causing me real demonstrable harm is a separate issue . I was never , never notified by you and your team of legal experts that you were taking action against me and this debt showed up in my credit report as the reason for my worse credit score.  I cannot begin to put words to my outrage that you did this and apparently did this only to me given your announcement that during the lockdown you weren't turning customers over to collections - and I was actively disputing that bill which I ultimately prevailed so what wtf is that over $500 collection on my record reported by you in April. ?  I called the number and got someone overseas on a poor connection and I cannot tell you what was accomplished. Unreal - this cannot be legal ! 

Amy Carrick  

1. Do not call - calling does not preserve your rights. You need to create a paper trail.
2. Gather all of your documentation.
3. Obtén información sobre el Fair Credit Reporting and Fair Credit Billing Acts
4. Write a letter to T-Mobile and the collection agency. Cite the aforementioned acts as appropriate, and ask for a full accounting of all charges.
5. If things seem amiss & are not getting resolved, file a credit dispute with the credit reporting agencies.

Send a letter to

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

They can definitely recall the account from the Collections Agency. I've emailed the CEO and he had someone get back to me and I was able to pay through T-Mobile and they will be pulling the account from the CA and sending notification to the Credit Agency to have it removed. Customer service has no authorization to do this. You'll have to go higher.

They don't have an email address, it either has to be in writing, social media or you can dial 611 from your T-Mobile phone to talk to a live person.

This is more of a user support forum and the handful of T-Mobile employees on this site don't have access to customer account information.

stevetjr wrote:

The CEO email is quite public, it's john.legere@t-mobile.com, he responds

to Twitter also

today 2020 is Mike.Sievert@t-mobile.com.

We definitely want to get this taken care of for you @kyeshaqueen. I just want to echo what's already been mentioned by our fellow members. We don't have an e-mail you can send to but you're welcome to call 611 or mail Customer Relations team. Regardless of what method you choose, we want to help get this squared away for you. Thanks for posting.

I've lived chatted with a representative and they keep telling me they can't do anything because they no longer have the account. ERC has it. I don't want to pay ERC, I want to pay T-mobile. I am still a t-mobile customer so I don't see why this is such a big deal.

I am having the same issue, on talking to the collection agency they told me that the debt occurred back in 2014 and they can't tell me what it is for, so they told me I need to contact T-Mobile, it's 2017 now FYI. I never received any bill any receipt any letter any email or nothing about the debt neither from T-Mobile nor from the collection company. I have never missed even a single payment for the T-Mobile and this is how they treat me. T-mobile so far has no idea what that debt is all about. Customer Rep. told me that they cannot see any records what so ever about the debt or anything. Whatever it is, T-Mobile hit me when I needed my credit the most. I went to purchase a car, before that my credit was Excellent, with one blow, for the first time my credit score dropped less than 700 and was offered extremely high-interest rate.

Upon calling T-Mobile, the rep told me he gonna dispute it and it's gonna take a week. This entire fiasco ha not only been an inconvenience but has made me suffer financially.

Getting back to the discussion,

@kyeshaqueen‌ how did you managed to email CEO, can you share that with us?

The CEO email is quite public, it's john.legere@t-mobile.com, he responds

to Twitter also