Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
Visited store on Hwy 92 in Woodstock, Ga. on 12/26/23. Went in because my 5g home internet I purchased less than 2 weeks before had a sim card failure and lost connection. When I entered I was told there was an hour wait but had no choice and told then I would wait. After an 1.5 wait the manager Rene (guy) ask if he could help. I explained the issue. He wanted my info to check my account status like maybe I hadn't paid or something. I gave him the info. He then asked if I brought the power cord which I had not. He search around the store and told me he didn't have a power cord. By this time I was angry. I stepped up to the desk and asked him to PLEASE HELP ME OUT. His response was to tell me to back off and calm down or he wouldn't help me. He finally saw I had just purchased internet and swapped out my unit. The whole time he was short and unfriendly. I had to ask him about set up like was done before but he was unable to get it done like the guy I purchased from. I finally left the store 2.5 hours after arriving. I don't want anything from T Mobile. Just want to let your future customers know that maybe they need to think seriously if T Mobile is right for them and especially if the store in Woodstock is the place to go or not.
