Reclamo

I requested the Road Assistance AAA service twice this month, which is included in my plan, and they did not respond.  The first time they left me from 1:00 am to 5 am waiting for the tow truck and I had to solve the problem by myself.  Today they simply told me that they didn't have a tow truck available and they disconnected the call.  It's absurd to be paying T-Mobile for this service and the service is never available.  I'm checking the possibility of changing mobile operators due to this problem.