Forum Discussion
Consumer messaging of our URL is being blocked
We've been having a steady increase of customers calling us to report that T-Mobile is blocking their SMS text messages to other people on T-Mobile. To be clear, our company does NOT send out any SMS...
I called into the general customer support line and spoke with a very nice rep. While he of course wasn't able to do anything to help with this, he did acknowledge and confirm that this is likely what is happening… i.e. individual customers attempting to SMS other individual customers on T-mobile are having their messages filtered out when our company domain is included (because their filter is incorrectly determining the messages to be non-consumer… which of course they are not). He gave me a phone number to call directly into T-Mobile tech support, but unfortunately when I try that I get stuck as it requires a "dealer code" and if you don't have one it hangs up on you.
Does anyone know how to get a hold of someone with the authority to correct this type of problem? We've got 10'000's of customers and our company is not wanting to tell them the only remedy is to change cell carriers (that seems incredibly unnecessary, if only someone in authority could look at this). Anyone have ideas?
