Forum Discussion
Custom Voicemail Greetings Not Working
I am looking for an update on my ticket I opened about uploading voicemail greetings. It has been several weeks and I still do not have any update, nor does the feature seem to work as expected. ...
¡Hola, @magenta4793591! I tried to walk through these steps to understand better where you're bumping into trouble. I get to this section:
and I click the blue link that says +Add Custom Greeting.
Then I get this pop-up:and so I click Choose File.
I don't actually have any MP3 files on my work laptop, so I had to stop there -- but can I ask, once you select an MP3 file from your computer/laptop, are you not seeing the magenta Guardar button in the bottom right corner? Or do you click it, but then nothing happens?
Lastly, do you have the ticket number you received? While we aren't able to file or escalate tickets from this public user forum, we can check status so I'm happy to take a look at that for you if you like!
Another way to achieve a pure and clean mp3 or .wav file to your greeting message is to play it 'directly' into your voicemail with a little trick. Most windows pcs can have the 'micropohone' input modified to 'stereo mix'. When properly selected, only the sound being played (like in an mp3 player, vlc media player, itunes, etc.) will be sent to the voicemail greeting recording with no background hiss, no background noise, no echo like recording the old traditional way by holding up the phone microphone to your speakers.
1. Launch and install T-Mobile's "DIGITS" on your pc.
2. locate your mp3 file and have it ready to play on your PC with your player program of choice (VLC, WMP, etc.)
3. Enable and select 'stereo mix' as your default microphone device (**this is the most important step...see pic). You MUST enable this feature because on most pcs, it is disabled.
4. After conforming stereo mix is enabled (and not disabled), go back to T-Mobile Digits app and click on 'Media' tab on the top left menu and select 'settings'. This will allow you to select 'stereo mix' microphone input. Now anything you play on your pc will act as if it were coming out of a microphone, even though its only outputting audio from your internal pc.
5. dial your own cell number on the app and enter into your mailbox settings. press the appropriate buttons to record your new greeting. 6. When prompted to begin, click 'play' on your mp3 file and let it play in the background and press # on DIGITS app to stop recording when you are done.
For best results, make sure the volume on the mp3 player application is at 100%. It doesn't matter what your actual speaker volume is. If the player volume is low, your recording will be low.
A bit tedious, but it works 100%. I learned this trick on youtube when I wanted to upload a professional pre-recorded greeting on a google voice number.
