Forum Discussion
Death Disconnect Policy
How is it that you do bundle pricing and encourage people to be on the same account but you don't honor death disconnect for a line on the account but only if the account is in that users name? It lacks compassion and proves that you don't believe in the customer first mentality. As we all know, losing a family member isn't easy and when you are finally able to muster up the strength to deal with some affairs it would be nice if a company that claims to set the standards for customer care in wireless wasn't far behind the times on this. You should be able to cancel a line of a deceased love one off of your account and get the same care and respect that you would at Verizon or AT&T. This is not the case and it is why I am considering moving my entire account. T-Mobile isn't only behind the pace for Voice networks but they are well off the curve of compassion and simply understanding people.
Robespierre wrote:
gramps28 wrote:
The EIP is like a loan and won't get canceled but the line can be canceled.
When someone dies, obviously a contract is no longer binding.
I am not on a multi-person line and have no knowledge of them. However if everyone has to sign a document, then I figure language is included that everyone is liable.
The estate of the deceased is still obligated to pay any outstanding bills whether credit cards or personal loans.
When my Dad passed a few years ago we still had to pay any bill he accrued.
Macarb02 wrote:
How is it that you do bundle pricing and encourage people to be on the same account but you don't honor death disconnect for a line on the account but only if the account is in that users name? It lacks compassion and proves that you don't believe in the customer first mentality. As we all know, losing a family member isn't easy and when you are finally able to muster up the strength to deal with some affairs it would be nice if a company that claims to set the standards for customer care in wireless wasn't far behind the times on this. You should be able to cancel a line of a deceased love one off of your account and get the same care and respect that you would at Verizon or AT&T. This is not the case and it is why I am considering moving my entire account. T-Mobile isn't only behind the pace for Voice networks but they are well off the curve of compassion and simply understanding people.
I agree and will be moving both of our TMobile accounts especially because the Customer Service people were so rude. They talked over me, and wouldn't let me talk, and when I paused for them to speak they wouldn't say anything. Terrible insensitive customer service.
you should probably avoid doing a site search on any of those carriers sites then...and especially dont search for “family death”..
Still not acceptable for any person to be treated this way and TMobile should be ashamed to have multiple people that can't handle these situations. I've have more than 5 rude customer service people….
