Forum Discussion

garyparr's avatar
garyparr
Network Novice
6 years ago

Digits Win10 app and in-call DTMF

I telecommute quite often and the Digits app is great for conference calls on my computer. Unfortunately, the in-call DTMF seems to only work "occasionally" sending perhaps 70% of the tones. Ingres...
tmo_ian's avatar
tmo_ian
T-Mobile Employee
6 years ago

I don't see anything going on right now about the app not working correctly with DTMF tones. Have you tried uninstalling and reinstalling the app? If so, the next step would be to hit up T-Force o llámanos so we can make sure your account is set up correctly and get this up to our support teams.

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DTMF","id":"message:9749","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:147827"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:9749"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:9749"},"body@stripHtml({\"truncateLength\":200})":" I telecommute quite often and the Digits app is great for conference calls on my computer. Unfortunately, the in-call DTMF seems to only work \"occasionally\" sending perhaps 70% of the tones. Ingres...","body@stringLength":"579","rawBody":"

I telecommute quite often and the Digits app is great for conference calls on my computer. Unfortunately, the in-call DTMF seems to only work \"occasionally\" sending perhaps 70% of the tones. Entering conference pass-codes and participant ID codes never works. I'm left trying to use commas for a pause which works on occasion unless the pause is too short, and using two commas for a longer pause means Digits thinks the conf code is another number and pre-pends it with a \"1\" which screws up the code. Anyone know a way to fix this?

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I telecommute quite often and the Digits app is great for conference calls on my computer. Unfortunately, the in-call DTMF seems to only work \"occasionally\" sending perhaps 70% of the tones. Entering conference pass-codes and participant ID codes never works. I'm left trying to use commas for a pause which works on occasion unless the pause is too short, and using two commas for a longer pause means Digits thinks the conf code is another number and pre-pends it with a \"1\" which screws up the code. Anyone know a way to fix this?

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I don't see anything going on right now about the app not working correctly with DTMF tones. Have you tried uninstalling and reinstalling the app? If so, the next step would be to hit up T-Force o llámanos so we can make sure your account is set up correctly and get this up to our support teams.

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I don't see anything going on right now about the app not working correctly with DTMF tones. Have you tried uninstalling and reinstalling the app? If so, the next step would be to hit up T-Force o llámanos so we can make sure your account is set up correctly and get this up to our support teams.

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