Digits

Hola @pgrey only getting a handful of messages is pretty strange for an android device/number. When a phone number is registered to an iPhone, iMessages takes over any messages between iPhone users so those don't show up in Digits and is usually the cause for large amounts of messages missing. For a phone number not linked through iMessages, most if not all of the messages should show unless there is another third-party app involved. 

In your shoes, I would reach out to our T-force team using one of the social media platforms linked at the bottom of this page. They can review the account stuff to see if there is any kind of blocker there like you mentioned. They also have the ability to file a ticket so some really techy people can take a look and find out why your messages would not be syncing there. 

I’ve only seen this work *very* sporadically, I use messages.google.com (for Android, I believe there’s an iOS equivalent), for many years, with very close to 100% notification reliability.

BongoBob wrote:

I am not getting notification that I have a new text..how do I turn that on ? Calls come through fine

Hey there! I don't know about you but I use texting way more than anything else on my phone so it is super important that I get notified for each message. In order to know what steps to give you to fix the notifications, can you tell us what phone you are using?

I have a iPhone 14 plus and yes...I need my Texts  ! I have to keep going into the app to see them

Go to Settings> Notifications> Messages> Allow notifications should be on. You can also choose if you want the notification to show on the lock screen, notification banner, and as a regular banner. The most fun is usually picking the notification sound so don't forget to check that out too. 

Yep, that was already set..both in messages and in the Digits App...everything is on.  And I am getting notifications on my regular line just fine

In the Digits app, there is a setting for do not disturb. You can select on or off for each line that you have linked to Digits. Can you double check that the phone number you are not getting notified for is not set to Do not disturb? 

That was turned off as well

I have a couple questions to clarify exactly what is going on, so I am fully on the same page with you.

1. The messages are being sent and received through the Digits app for both lines?
2. Is the second line also being used on another phone? 
3. Have you received the notifications in the past? If so, when did they stop working?

I’m a HUGE TMo proponent, but I have found the Digits implementation (having coded, architected, tested, etc. a huge variety of s/w and h/w projects for over 30 years now) to be seriously lacking, at least on Android AND the PC version (this includes the web AND native implementations).

Maybe the app is significantly better on iOS, but I wonder, honestly, if you’ll just be chasing this around, somewhat indefinitely AND periodically…

Why not use a more common messaging app, the iOS one, or my fave the Google messages app?  Going with the Google app allows for VERY consistent messaging and notifications on the web-app, per my earlier comment (I use this across PCs and a couple of tablets).  I can't remember the last time I had a notification failure, or a message thread failure (I saw these ALL the time when I was trialing Digits, no amount of cache flushes or refreshes seemed to resolve, ever), where I was unable to sync messages older than a few days.

Another option, if Digits works fine for one line, is to keep that as-is, and use a secondary app for the other line, giving you some degree of separation as well.