Forum Discussion
Dont trust tmobile customer service are liers
I was one of the unlucky one to have the LG IMS error. When I called T-Mobile about it, I was told it was my fault because I must have dropped my phone or installed an app that is causing it, I was t...
Welcome to the HORRIBLE NEW customer service as I am 13 months into what was supposed to have been a "canceled business account", authorized the "my same number porting page, signed the "authorized to cancel form" for my business account and fill out and signed ONLINE the "authorization to open a personal account using my old number", which entailed filling out a quite long form, having to list "names and numbers" on the account, signed and sent back. Still have ALL documents copies and 13 months later, due to not having to pay a couple months, but ONLY to keep my phone ON, buy doing 2 week payment arrangements. So my guess by now (not including over 65 logged phone hours and 20 plus IN chat, 9 dropped calls w/no call backs, OVER a dozen "promises to get a call back") they still have NEVER fixed the issue and I am still listed as a business, paying just over $80/mo my plan SHOULD have been and in hindsight my old business plan was "all inclusive unlimited" at $96 exact total, was like a 20 plus year plan, so compared to the $169/mo they've billed until I caught it (medical/ hospitalization issues) I'd have been as well off, buy a new unlocked Samsung phone (as they all are now even with this "newly formed merged company" and keeping my old service)
You're so right, they DON'T LISTEN, and mostly because they DON'T UNDERSTAND ENGLISH, let alone speak it fluently.
I'm finding myself feeling guilty for demanding a person that does, but $800 and 13 months with the story repeated way to many dozens of times, they have all the same documents and call dates, times, reps names as I have, but still NO diligence or feeling of “any rightfull expectations of proper representation” from them as a large corporation happy to take our money each month, but NOT willing/able to resolve an issue.
I mean, the EXACT instructions for this simple change (I've been told it's like upgrading a phone easy) he gave up a 25 plus year customer as he said without doubt as I'm using only 12 to 15% of usage (which used to be HUGE) that I in NO WAY needed a business line. He further said my usage was even well below that which begins to throttle you.
Line by line he explained (in detail) what to ask for, how to ask and in what order, I did all 5 or 6 of the online documents and replied to emails as accepted and still, I have yet to have ANY promise kept and and STILL getting bounced around.
My lawyer said I should file complaints with federal and state agencies that handle these issues, but stick with them to get ANY AND ALL freebies, credits and such INCLUDING the $800 and sum THEY OWE ME!
2005 was when I switched to Sprint from Nextel (I had as many as 9 lines at one point for my business) that goes clear back to ‘93, ‘94.
If I could find the original rep who was to have made all these changes while pushing the crap out of other "free stuff" which I finally gave into, only to find this "free stuff" added $35 in line fees to my account, but he NEVER TOLD me that part. Hey buddy, FREE MEANS FREE! I think I would do some very VERY mean things to him!
