Dont trust tmobile customer service are liers

homeboy281 wrote:

I was one of the unlucky one to have the LG IMS error. When I called T-Mobile about it, I was told it was my fault because I must have dropped my phone or installed an app that is causing it, I was told to factory reset without doing a backup as the problem would be backed up with my data, but that didn't work, so I was told I would have to go buy a new phone to keep using the service I paid for.So I ran out and bought the cheapest phone T-Mobile sells, the go flip 4. Just to find out, it wasn't just me having the problem. I shrugged it off and went home to get back to work, Which I found out 3 clients thought I was dodging their calls, so they no longer wanted to buy anything from us. My boss fired me for call avoiding. The next day I found out that there was a fix out, so I went back to my smartphone and inquired about returning it and getting a refund they said they can waive the restocking fee, but I'd have to go to the store I bought it at, so I did the store said there's no way to waive the fee, so I got back on the phone, and they said to have the fee waved I'd have to wait for a return box from T-Mobile to send it back in, but she never checked my address, so I called back to make sure they had the right address to find out they can't do return for in-store purchases, so I'm out the money to get the phone I'm out the gas money to find the store that had the phone I'm out a job because of the error that I was told was my fault and was only affecting me trying to reach a solution I got hung up on multiple times and the customer service chat only cares to point their fingers at everyone but themselves and keep lying about how I can just take it in to any store and the fee will be waived which can't be done at the store level as it's an automatic charge that can't be removed, so I did the one thing I didn't want to do I asked for them to compensate me the cost as they said it could be waived but no one was able to waive it or to compensate me the cost so yes I may be forking the money out of pocket, but I wouldn't be out my money that I don't have due to losing my job over this issue I have just enough for my rent and other bills I was given the run around being told no we can't then yes we can, and they did credit me $40 for the restocking fee but I dont have the cash to pay for the restocking fee upfront I've never been so upset or distressed in my life I really just want to die at this point as that was my dream job, and I was only there for just over a month and I lost it due to T-Mobile not caring I did reach out to both T-Mobile and LG the only one to reply about the LG IMS error was LG they said it was T-Mobile who pushed the update that caused this T-Mobile wont answer me when I ask them who's responsible for the error I did speak to a lawyer (off the record family friend) and he said it sounded like they were taking advantage of my misfortune to make a profit as they knew about the error before I called but didn't think I had a strong enough case to win

Now they're lying to me too. I was told four lines for $100.  Just got the first bill $160... $60.00 difference.