Forum Discussion
Dropped calls in my house
I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it comes back, sometimes not. I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem. I have tried wifi calling as well, and nothing seems to work. This is becoming a serious problem since I am now working from home. Any ideas would be greatly appreciated!
-Jim
I took a look through our No se puede llamar, llamadas interrumpidas y otros problemas de llamadas and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contáctanos. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.
Ok, great. Thanks so much!
-Jim
On Monday, April 20, 2020, 04:24:38 PM CDT, syaoran <no-reply@t-mobile.com> wrote:
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Dropped calls in my house
reply from syaoran in Account & services - View the full discussion
It can take a week or two for those to ship. Sometimes even longer in times like the current state of the world. Once you get a shipping confirmation, it should arrive within a few days.
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It can take a week or two for those to ship. Sometimes even longer in times like the current state of the world. Once you get a shipping confirmation, it should arrive within a few days.
I did, I talked with someone the other day, and they said they were sending something to me which would boost my signal. Should I be getting any kind of email confirmation on that? So far I have not.
I took a look through our No se puede llamar, llamadas interrumpidas y otros problemas de llamadas and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contáctanos. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.
It might be that you're in an area where band-71 (600 MHz) has not yet been installed and you're relying on band-12 (700 MHz) for indoor service. Band-12 is pretty limited and may become saturated. However, this does not answer why calls fail when you're on WiFi. I'm just grasping at straws. Don't really have a clue why this is happening.
I am located in Chicago, Northwest side, and I am currently using a Samsung S10, but the issue was the same with my Samsung S7 edge as well
They could also try putting their device in airplane mode and then enabling WiFi Calling to make sure it isn't trying to switch back to a spotty cell connection.
I've done it both ways. Calls drop either way. I am stationary in my home office, sitting in my chair. Calls start off great, and then several minutes into the call, either I can't hear them at all, they can't hear me at all, the call drops all together, or a combination of all three happen. I don't move at all, and the wifi signal is strong in my office, I am constantly on the internet so I know that functions well
