Forum Discussion
Dropped calls in my house
I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it comes back, sometimes not. I thought it was my old S7 which was the problem, but I just got a new S10 and it is the exact same problem. I have tried wifi calling as well, and nothing seems to work. This is becoming a serious problem since I am now working from home. Any ideas would be greatly appreciated!
-Jim
I took a look through our No se puede llamar, llamadas interrumpidas y otros problemas de llamadas and you've done most of the troubleshooting. As long as you're on the latest software and the issue happens without a case, the next step is to contáctanos. An Expert will take a closer look, may have some additional troubleshooting to complete, and will get this escalated as needed.
- fireguy_6364Modem Master
you cant tell if you are connected to wifi when you start getting dropped calls? it should show if you are on a wifi call or regular call. what phone do you have?
- DebrareviewNetwork Novice
I agree it started about 3 weeks ago, usually with tech support people, although that's the majority of people I call. I can't tell if I'm using wifi for not but I feel like I usually do not. Plano, Texas 75093
- UniqueUsername8Network Novice
I'm seeing the same dropped calls as anotherdumbfakename. I'm using a OnePlus 9 5G phone. Seems to drop more on WIFI calling. Like others, I'm stationary in my home office 20ft from my Spectrum wifi router with full signal. Seems like it started happening about 3 weeks ago.
- anotherdumbfakeNewbie Caller
I'm using an onlocked Android Umdigi Power 3 a great phone only about a year old now in the past 2 months most calls drop a few seconds after connecting since the forced shift to wifi calling began. I'm on high speed wifi with Spectrum. A work around that is currently effective for me since I have decent tower reception where I live is shutting off wifi before answering or placing calls. We shouldn't have to use work arounds to make calls or buy new phones during hard times so the cell companies can cheap out on us :/ I'm a very unhappy customer.
- U_KNewbie Caller
This is happening to me too, and it is infuriating. I have a 1Gb symmetrical fiber connection, with a WiFi6 router 15ft away from me. No other device (be it PC, Mac, Firestick etc...) loses connectivity, but this p.o.s T-Mo service drops calls randomly. It's enough to make me want to jump ship because I am forced now to take calls over skype on my PC as my phone cannot be relied upon.
And no, I am not moving amount. Instead of spending money on shi**y tuesday promotions how about actually properly enhancing your IT infrastructure???
- fireguy_6364Modem Master
they should have a signal booster that actually runs off your home net. one problem that has popped up for a few carriers when it comes to WFC (wifi calling) is when your phone looses its actual mobile connection yet still is connected to wifi/wfc it tends to spasm out a bit. could be what you are seeing here.
try it again but turn your phones airplane mode on..then turn your wifi back on and make sure WFC is back up and running..then try a few test calls while walking about to see if it still drops or not.
- jwclack52Newbie Caller
Add me to the list of people whose wifi calling drops. I am forced to use wifi because, despite your claims, the cell signal does not cover my property. New phone (Oneplus 7T), all updates (10.0.16), gigabit fiber, FIVE access points. This usually, but not always, happens when I am moving. This tells me that your wifi calling is anything but the state of the art. Other than moving to a different carrier, what can I do to make calls with my cell phone in my own home?
- SamsaineNetwork Novice
I have been having the same problems with phone calls dropping. It started over a year ago tried everything. Tech guys from T-mobile couldn't figure it out and said everything looks good. Insisted and they finally send me a cell-Spot. It worked for few months. I've been calling them and they finally sent me an other model for replacement. I think that issue must be some type of interference that can't be or is costly to fix. ¡Buena suerte!
- deemingsNewbie Caller
I don't move at all, and the wifi signal is strong in my office, I am constantly on the internet so I know that functions well
- deemingsNewbie Caller
Finally, your cell phone itself can be the cause for dropped calls. ... Finally, a cell phone requires a quality power supply to maintain a stable connection during a call, so if your battery is running out, the likelihood of a dropped call is also increased.
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