Email customer service

Ziggyxxv wrote:

I feel you. We (4 of us) were told our monthly bill would be roughly $115.  Surprise it is $190.00. One rep even admitted that their stores do that for sales. 
After a few weeks of back and forth and canned messages we are offered a $400 gift card. That covers a few months of the untruths. 
Gift card arrives. After about a month a plus $200 charge is on the card for something not even in my name. I contact TMobile and once again get a run around. They finally suggest I open a case with Wirecard (the company they use to distribute them). Wirecard in turn has me jump through hoops faxing paperwork. After not receiving the fax twice (my fax receipt showed sent ok) and another month they finally received the fax. I received an email they were investing this. Another month goes by and Wirecard days it's too late. They are done.

I contact TMobile and they again tell me to contact Wirecard. I explain what transpired and they tell me they will help me. After about a long while on the phone with TMobile they transfer me to Wirecard. How's that for help?  
I plan on paying my next TMobile bill with the $1.12 that is left on the card. If that doesn't work for them then so be it. I will transfer them to Wirecard.

Unfortunately when calling TMobile on this there is usually a language barrier.

So my suggestion to anyone would to be to just not pay, keep the phone, find another carrier and now let THEM try to work with YOU.

It seems that a very good case for Attorney General. Its not difficult to apply