Forum Discussion
Email-to-SMS problem: address blacklisted
In the process of testing email-to-SMS to my own phone number, TMO has apparently decided that my email address is a spammer and has blacklisted me. So I need my email address unblocked.
Can anyone else help with this? Is there only one person who works on these?
How do I submit a ticket to the support team that deals with issues like this?
Hola @traskada So sorry for the delay in responding to this. The Community forum is mainly a peer to peer resource and even I don't have access to account details or ticket systems. Our experts have access to troubleshooting options and ticket systems and there are a few ways that you can reach out to them. You can call in, message through the T-Mobile app or website, or use the Facebook or Twitter icons at the VERY bottom of this webpage to send a message.
I know that each carrier has a different way of sending emails to phone numbers so a few simple things to mention right off the bat are
- make sure you are sending to phonenumber@tmomail.net The phone number should have no dashes or spaces and not include the 1. 9876543210@tmomail.net for example.
- make sure the message is simple text or small images. Large images and HTML are not supported.
One thing that can play a part in your email being flagged by any system as spam is the number of messages you are sending. Since you are only testing right now, I don't assume you are sending too many messages at this time. If you are planning to scale up, you may want to review our resources on the topic because they may help you prevent issues down the line. Mensajería de texto para consumidores versus no consumidores | Asistencia de T-Mobile
Hope this helps!
