Employee Review

ID number:187078 Joy F

ID Kevin #187546

Customer service in
Manialla

Were very rude and both said that they wouldn't mind me leaving as a customer and encouraged to leave since I my payment wasn't accepted which wasn't on my end it was on theirs, I repeatedly tried to make a payment on my account for 3 days, and it wasn't accepted and so now I am without services. Joy argued with me back an forth being were rude and interrupting me over and over when I said that wasn't great customer service she stated "She didn't care" I asked to speak with someone else and Kevin got on the line, Kevin was no help at all and encouraged me to leave tmobile. Tmobile is the worst. They can not satisfy there paying customer. What a disappointment. 
 

I am starting to hate T-Mobile you guys have horrible customer service and you treat loyal customers like nothing, you say you want to help people but you train your employees to lie. I will be switching out of this contract ASAP you guys suck!!

Kat - 23502, was absolutely wonderful in the support they gave me. I had my account hacked and phone ported and they helped me very fast and with care to get everything fixed. They gave me additional options to help secure my account as well and was very personable. In a very frustrating night this was an unexpected and pleasant interaction. Thanks again Kat.

Dani@tmobile The expert I spoke with absolutely professional and had superb customer service! My experience today was truly wonderful and by far surpassed my expectations of how I thought it would have turned out! Absolutely love being a customer and it's times like these that I'm reminded that there are genuine people on this earth here to serve the needs of other people. Thank you T-MOBILE for having the right people for your company! Truly a customer for life and will always brag about you and help people convert to a true cell phone company!!! Thank you and may God bless each and every one of you!!!

I have been a T-Mobile customer for over 20 years now and find myself having to move to another carrier. I received my new Galaxy 10E but after a month or so started having issues with messages, email etc. I called customer service, went through all the fault finding and it was determined that there was an issue with the antenna or at least what I was being told. They graciously upgraded me to the 10+ which worked flawlessly. Normal return process, mail back the phone through USPS which was done however it turns out they claim the phone was never received. On three different occasions I have spoken with rep's and managers trying to resolve this with the latest call being today. I was basically told they could do nothing and that I would have to continue paying for equipment that I no longer have in my possession. This is the 2nd time I found myself in this predicament, same issue occurred a few years ago, warehouse received the return but didn't log it in and magically it disappeared. Granted they corrected this for me and all was good.

I am appalled at the lack of willingness to correct this issue, I guess there is no accounting for 20 years of customer loyalty!!! 

Another disgruntled customer but I guess that doesn’t matter to a billion dollar company.

Assamaou G at the Aramingo Rd location in Philadelphia was absolutely great!  Please give her a raise/promotion 😉....

Brian S

Hi, I had a question about my billing and I contacted T-mobile help on the phone. A friendly voice answered my call and her name is Bella. Her ID number is 1393397. She is located in the Philippines. She was a wonderful help to me and clarified my bill for me. I wish customer service like this is everywhere just like Bella. Thank you.

Ever since I switched from ATT to T-Mobile I have had positive experiences with customer service. Today my phone stopped receiving calls which is a big issue because I am working from home. I just want to mention that although the wait times were longer due to the virus, several employees were able to help me including Cameron on the website chat, Jamesa from Florida through the app and Joseph by phone. Joseph walked me through how to change certain network settings and I could receive calls and get back to my work. Thank you T-mobile!

First, employee feedback from customers should be an easilyaccessible feature for any company...the slightest action can substantiate customer loyalty or break it, which is essential tonimprove consumer relations. However, let me get started towards my purpose here, it is to shine a bright light upon a T Mobile emplyee nameqd Angelo empid 306809. This remarkable person has left a lasting positive impression upon me by lightening my moms monthly payment. She has recently retired and her finances have tightened. But my friend Angelo not only helped her, the way in which he applied that saving has awakened me to how important consumer relations actually can be. The phone call was recorded and should be reviewed to take notice of how a playful spirit works their magic and influences lives beyond financal savings but helps brand names stick out positively. THANK YOU, ANGELO306809

No you can't. Speak to their manager, even if they are in care or just in store, to let them know how they did so they get the kudos they deserve. I always leave mine under Google Reviews as well & make sure you fill out any survey forms.