Employee Review

Hello! Please pass this on to any appropriate parties.

I want to thank Gavin Smith from the Florence, KY location.  He assisted me in opening up a new plan, obtaining the best deal that encompassed all I was looking for, the switch from Android to iPhone, and everything in between.  He was welcoming, knowledgeable, and seemed like he truly enjoyed what he does.  It was a breath of fresh air to have such a hospitable salesman who could sell but not make me feel an insane amount of pressure.  I understand there's always a quota, but if you oversell me, I am the type of person to lock up and walk away because of a feeling of discomfort.  This was NOT the case at all.  In fact, I wanted to buy everything in the store for this young man.  He's an absolute asset to your team and you should be grateful you have him. Thank you, Gavin, for everything you did for me & continue to do when I call the store with questions.  

Every single time I call in I get transferred to the wrong department and waste minimum of two hours of my day. I started to cancel service but then was sent to collections before I even received a final bill. (Within a week of canceling, sent to collections) WTF!!! So I remember how to handle this kind of scandals from the early 2000's and the old cell carriers like Cingular wireless. I called back and begged to be reconnected. Fortunately the collection letters stopped for now. Time will tell. Monitoring my credit report. Cheaper to keep service than to cancel and settle debt also compromising my credit report. Other downside is I already sent the device back. It took them a month to ship another while on back order. So here again I need a refund for the month without service but instead of refunding that month on autopay they charged an extra $23 dollars. Sat on hold once again only to be transferred to technical support over $83 they owe me. At this point I have spent well over 6hrs trying to straiten out my account. My time is worth much much more. TMobile, shame on you and your shady practices. The device itself works great and its sad you have such a great product but zero trust from customers that have to interact with you.

Repeating posting to bypass their “duplicate content block”

Every single time I call in I get transferred to the wrong department and waste minimum of two hours of my day. I started to cancel service but then was sent to collections before I even received a final bill. (Within a week of canceling, sent to collections) WTF!!! So I remember how to handle this kind of scandals from the early 2000's and the old cell carriers like Cingular wireless. I called back and begged to be reconnected. Fortunately the collection letters stopped for now. Time will tell. Monitoring my credit report. Cheaper to keep service than to cancel and settle debt also compromising my credit report. Other downside is I already sent the device back. It took them a month to ship another while on back order. So here again I need a refund for the month without service but instead of refunding that month on autopay they charged an extra $23 dollars. Sat on hold once again only to be transferred to technical support over $83 they owe me. At this point I have spent well over 6hrs trying to straiten out my account. My time is worth much much more. TMobile, shame on you and your shady practices. The device itself works great and its sad you have such a great product but zero trust from customers that have to interact with you.

Location 4350 Ridgecrest Dr Se, Rio Rancho NM. 

Nicole was my rep and she did amazing! Employee of the month!

                   !EMPLOYEE REVIEW !

I just wanted to write a employee review about Mariane with the REP ID 17780276 she was absolutely outstanding incredibly helpful  and I wish this is sent to the right department so mariane gets the recognition she deserves 👍  ALSO THANKS T-Mobile

I just wanted to extend my sincere appreciation to Customer Service Agent JT of Huntsville, Texas for his outstanding customer service skills. His undeniable effort to assist  my visit was very refreshing , his worth of knowledge, his overwhelming patience and devoted attention to customer's concerns is truly amazing.  Thanks to you JT great job!

Hello! I’m writing because I am happy with the big help I received on buying my new phone from Arocha28 Excellent Servicio al Cliente . Araceli Rocha was very nice, patient and helpful in helping me find a new phone the other day. I truly love the top notch friendly and very professional servicio I’ve received from Araceli . i have referred others already! 

I've been in customer service for twenty-two years. I truly appreciate service when I am patronizing a business. I had a an issue &  Tyrez(9992210723) was an absolute joy to speak with & a huge help. 

I have been a loyal Tmobile customer for 15+ years. I decided to leave T-Mobile and switch to a competitor and called T-Mobile customer care unit. The gentleman who took the call was the best customer service rep I have talked to in my life. His name is Gian (ID# 5119318). He radiates positive energy, kind, respectful, caring and did not stop smiling during the entire conversation. I am a very difficult person to deal with, grumpy, very needy, tough, with bad communication skills, but this young man (he must be my son's age) changed my mind. I have read that Amazon's success can be attributed to a number of factors, however Jeff Bezos gives to top spot "Customer Obsession". The customer care is the one reason for the success for many businesses. Because of employees like Gian, I will stay with TMobile, hopefully for the next 15+ years. I hope that our conversation with Gian was recorded and the new customer care trainees review and study the way Gian handled himself and spoke to a customer. Thank you, Gian! I am sure you will be successful in your career and life if you continue to radiate such positive energy.  Message to Senior Managers: T-Mobile will continue to flourish if you continue to hire people like Gian.

We have been T-Mobile customers for 17 years. Recently we upgraded our phones at a retail store. Unfortunately at the store we were misled by a promotion and it turned in to quite a mess. After no success working at the retail store I spoke with Whitney a T-Mobile expert in Maine who was understanding, professional, knowledgeable and came up with a resolution that we were happy with. We were very unhappy with T-Mobile prior to luckily getting matched up with Whitney. We will now continue our long standing partnership thanks to Whitney. My recommendation here is to make sure you deal with a corporate T-Mobile store and not a third party retail store. We did not realize there was a difference and something T-Mobile should let customers be aware of. To find out a corporate store location you can get that information easily from Customer Service.

I had the pleasure of speaking to jeline. She went above and beyond to help me and she taught me a thing or two about her! Thank you so much T-mobile.