Employee Review

I've been with T-Mobile for almost 16 years and was offered a comparable rate plan, that cost less than my current T-Mobile plan, also new updated phone by another provider. But because I don't like the hassle of switching companies I called T-Mobile to ask what they can offer me so I would consider staying to my astonishment the only offers I got was what I can already view online and would be additional cost to my bill. I didn't feel like a valued customer as they would like to call it! So with much consideration I will be making my switch today. 

I am a new customer to T-Mobile, I went to the store and explained exactly what I wanted and I chose the magenta max family plan but I was surprised after that none of the promotions that I had was used ( switching the number and the promotion offered by my work ..) and the bill was big one and different than what i heard from the store manager assistant 😕… so I decided to take back everything and cancel my account and go back to my old phone service.. but one very excellent employee in the customer service was able to calm me down and he was extremely helpful and understanding to the situation and he did his magic and fix everything very professionally , His name is Ethan ,I asked for his last name but he said it’s against the T-Mobile policy so he gave me his work id number :128060612 .

if my account is still here with T-Mobile, it’s only because of Ethan … hopefully T-Mobile will promote him he deserves it 💯.. 6 families waiting to see my experience with T-Mobile to switch their lines..

Hello I would like to leave a customer review for the help I received today. 

I did not get a survey, so I would like to leave a review on my recent sign up to TMobile services in the Port St. Lucie store at 3027 SW Port St Lucie Blvd, Port St Lucie, FL 34953. Anna was extremely helpful and courteous and I have been searching for 10 minutes for a way to thank her! Great experience.

Jennifer Whiting

I wanted to leave a review on a costomer servies representative. her name was kris. i wanted to say she was amazing she kind,calm,and did allshe could tohelp me the costumer out. i really wish for this to be shared. with her manager or whoever.she deserves a total raise

T mobile is not a good phone company they rip you off over charge for phone lie about discount and free Netflix I will be leaving this company real soon

Carol Bams wrote:

tmo_mike_c wrote:

Hola @magenta4753749  and thanks for posting.

 

We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. ¡Gracias!

How do I leave a review?

post what your experience was and @tmo_mike_c  can work on getting it to the right people.

I want to give feedback on my experience while at TMOBILE in Montgomery, Alabama. I added a new line to my exsisting line, but for some reason, I could not get it activated over the phone with the expert. Therefore, I arrived at the store and a store expert name Darius Brewster greeted me as well as any other customer that came in after my arrival. Darius Brewster is an exceptional employee, his customer service is off the charts. This young man is exceptional. He is patience, knowledgable, shows great customer service, consideration, empahty, respectful and all the positive practices above. Meanwhile, as Daruis was assisting me with my phone issues, he was on the phone with the TMOBILE expert, I watched this young man greet, assist me, helped solve the issues with about 4-5 other customers phones, as they each came into the store, one at a time, WOW!  To add, at one time, he was waiting on me, the customer standing there, as he was helping another customer on the Ipad, there is no greater customer service, if so, I did not see it. Darius gets the job done, without even thinking about it; yes, he does enough for 2 people. I have been a customer with TMOBILe for almost 20 years and I have never, ever seen such great customer service and compassion, in an employee. I was happy when I left, and I think everyone else was pleased, as well. I did not hear not one complaint, about his customer service. Employees like Darius Brewster are very hard to come by, and he deserves an award and a raise. 

Karen McQueen

Reconocimiento Billie@T-Mobile - What an well rounded, outstanding professional on tech support team. Billie assisted me in troubleshooting my issues and got to the root of the cause. She helped me to understand why and what the issues were by placing them in terms and giving examples to educate me so could know and understand . Excellent job, people respond and follow through at a substantial higher level than if they are just told what to do without reason. This type of care provided me to trust and feel satisfied. The natural way in which Billie@T-mobile helped me was humane and refreshing. I never had customer service in which she provided. You cant teach the genuineness and patience that made her stand-out so far from the rest and a job well done. I now simply know and understand things that I could never quite really put together and even though I use them often. Thank you for your professionalism, active listening and caring to resolve my issue as if I was a relative or a friend that needed assistance. I lucked out by getting you on the other end of the phone call. Nuevamente, gracias.

tmo_mike_c wrote:

Hola @magenta4753749  and thanks for posting.

 

We don't really have an official employee review option here on support. If you'd like, you can reply to my private message and I'll make sure I get your review sent to the right folks on my internal team. We always appreciate any feedback so please let me know. ¡Gracias!

How do I leave a review?