Employee Review

@HeavenM 

you guys still able to pass these up the chain to get these employees noticed?

I can pass these along :D Best part of my job is seeing that we are making a positive impact on peoples’ lives!! Thanks for sharing the feedback here so we can shout it from the mountain tops for all to hear. 

This is regarding the phone employees at Tmobile let me start off by saying I am the sorriest person for switching to Tmobile.  I have never felt so deceived and aggravated since I received there phones. And I do not appreciate all the ppl I spoke with who Lied to me ...Yes more than 1 customer representatives Lied to me telling me there fixing my bill and for me to go pay a certain amount and my bill will recycle over back to zero ..well let me tell you I feel like a clown 🤡 A real Bozo honestly..and I Warn You All DONT Switch To Tmobile I'm Still Sorry I Did ...If you wanna be Lied too and made to feel like a. Clown 🤡  call the representatives who claim to help you but never do ...It's a real shame Tmobile reps lie to gain customers 

Hello! Not sure where leave a employee review but I wanted thanks Jay@T-Mobile. I only call customer service  just to make one small adjustments, and I end of having a really good conversation, and keeping me updated with t-mobile promotions. I've been with T-mobile for 8yrs!! Thanks you once again! Love the attitude, small compliment and gestures bring back the faith in customer service! 

I wouldn't advise anyone to use T-Mobile it's the worst. I paid my bill and each time I try to make a call or go online it's saying that I don't have enough to do so. But whenever I call them they say tht my account is active and I should restart my phone until they say I should wait 72 hour  each time I call after 72 hours they say I should wait another 72 hours. I asked for a refund n shut my number down but they don't want to do that. 

I am Noza and would like to express my appreciation and gratitude for Kimberly@T-Mobile.She was great to find a solution when my both cards didn't work.Her great personality,amazing customer support and cheerful attitude made me feel good and secure.I was out of data and could not access to my bank account but she provided me extra bonus and gifted me another$17 to keep my data on.Yesterday was her birthday Kimberly@T-Mobile be happy and wish you all the best!!!!🥳🥳🥳🥳🥳.I wish there were people like you in the world.!!!! 

Really helped by Tmobile employee Ben F from the Waconia MN store today. I was having a very puzzling problem with my Bluetooth connectivity and it was quite a mystery. He was able to solve it witin just a few minutes - it was not a simple thing in that it affected multiple platforms but then really didn't (hard to explain). Anyways, he went into Advanced settings and was able to troubleshoot a fix. Props to Ben who showed me how to fix if my next update resets things in my settings.

I just want to give a huge shoutout to Andre at the Alton IL store, he is the store manager. He has been very helpful the past two times I have come in and has helped fix my devices in a matter of minutes. He is always happy and positive and very helpful. There should be more employees like Andre, 5 stars all the way around!!!!!!

Hello dear T-Mobile it's Daniel here, I'd like to leave a review for a kind and passionate worker striving to solve the problems of customers in her field. Not only did she answer our questions carefully but she took her time to explain different solution and ways to fix our phone plan. Thank you Dali for your help 10/10 customer support.

Morgan in customer service was THE BEST. For over two months she has had my back as I fought Assurant over two phones they say were not sent back even though I had the delivery confirmation.  They charged me for both 2 months later. Then they said they did get them but had not scanned them in. Again this was 2 months later. Morgan took care of all of it including being on the phone with me while we called Assurant together.  Anyway she is awesome. Morgan, wherever you are. ¡Gracias!