Forum Discussion
Expiration date bug for Legacy Pay As You Go?
I've had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade. Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the e...
UPDATE 3/14/22 (A very discouraging development):
Almost 3 months since I added funds to my 2 legacy gold accounts. I now can't even get the expiration date info on these accounts from the t-mo website. i keep getting this "F451 Service Unavailable error … try again later"message when I try to go to the page that used to show the remaining minutes and expiry dates (I'm still able to logon and it shows both lines still active). This error has persisted for about 3 weeks now. I've tried using different browsers (firefox, edge, ie, savana) like one forum suggested but none worked. I've also tried disabling ad/tracer blocking,but still doesn't work. My incorrectly shorten (3 months instead of a full year) expiry dates are coming up and i can't even tell if they've fixed the expiry date problem or my accounts will expire soon (like in a couple of weeks).
I don't think this is a coincidence. I think this is t-mo's deliberate attempt to get rid of legacy gold account holders or at least make it very inconvenient for them to keep their accounts. Customer Service Reps may be oblivious to this, but they probably know about this at the higher up.
