Forum Discussion

pbesk18's avatar
pbesk18
Newbie Caller
Hace 6 años

Failing to receive 2FA authentication sms from multiple sources

For some odd reason every time I request a token to login to some accounts, I'm not receiving any sms texts. I tried other phones and with other wireless provider and it does work. Is this happen...
  • tmo_amanda's avatar
    tmo_amanda
    Hace 6 años

    Thanks! With it specifically being Twitter, we'll need you to file a ticket with our DIGITS team via 611 or T-Force (through Facebook/Twitter). With DIGITS lines, most short codes won't go through but Twitter, Amazon, Facebook and a few others are already verified to be compatible.

tmo_amanda's avatar
tmo_amanda
Bandwidth Buff
Hace 6 años

¡Hola, @pbesk18​!

We'd love to help figure out why 2FA isn't working the way it should be.  @syaoran asked a few questions and it'd be helpful to know the answers:

- what type of plan are you currently on?

- are you using DIGITS?

- what type of companies are you not able to receive the authentication texts from?